What is LineTen’s restaurant management platform?​

 

LineTen is a comprehensive restaurant management platform designed to help restaurants of all sizes streamline their operations. Think of it as the Swiss Army knife for your restaurant - equipped with tools for online ordering, delivery management, and in-store solutions like self-service kiosks and QR code ordering. By integrating these features into one user-friendly system, LineTen helps you reduce costs, enhance customer experiences, and boost profitability. Trusted by global brands like Five Guys and Taco Bell, LineTen is your go-to solution for optimizing your restaurant’s digital presence.

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How does LineTen’s online ordering system help restaurants?​

 

With LineTen, you get a custom-branded online ordering system that lets customers order directly from your website or app, bypassing those wallet-draining commission fees from third-party platforms. This direct ordering approach means you keep more of your profits while maintaining your brand’s identity. Plus, LineTen’s platform offers tools to manage your online menu, promotions, and customer data, giving you full control over your digital presence and helping you build stronger customer relationships.

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What in-store solutions does LineTen offer?​

 

LineTen’s in-store solutions are like having an extra team member who never takes a break. Our self-service kiosks let customers place orders quickly, cutting down queue times and easing staff workloads during busy periods. Our QR code ordering system allows diners to order from their tables using their smartphones, offering a contactless and convenient experience. These tools improve operational efficiency and enhance customer satisfaction, making peak hours a breeze.

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Device Management Solutions, can LineTen help?​

 

In the fast-paced environment of modern restaurants, smart devices are indispensable for smooth operations. From self-service kiosks that allow customers to place orders independently to payment terminals that facilitate quick transactions, these devices are crucial. However, when they fail, it can lead to significant disruptions. LineTen’s Device Management software acts as a vigilant overseer, ensuring that all critical devices function optimally and any issues are promptly resolved.

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Key Features:

• Real-Time Monitoring and Alerts: Immediate notifications for device offline statuses or malfunctions, enabling swift corrective actions.

• Device Audit Trails: Comprehensive logs and histories for each device to track and resolve persistent issues efficiently.

• Peripheral Monitoring: Proactive detection of problems with peripherals like printers and payment terminals, preventing service interruptions.

• Update Verification: Confirmation that software updates are successfully applied across all devices, maintaining uniformity and security.

• Centralized Dashboards: A unified interface to monitor device statuses across multiple locations, with detailed insights into individual stores and devices.

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Benefits for Restaurants:

• Minimized Downtime: Early detection and rapid response to device issues keep operations running without interruption.

• Enhanced Operational Efficiency: Streamlined device management allows staff to concentrate on customer service rather than technical troubleshooting.

• Improved Customer Experience: Reliable device performance ensures a seamless and satisfying dining experience for customers.

• Scalability: The software’s capability to manage devices across various locations makes it suitable for both single outlets and extensive chains.

• Tailored for Restaurants: Specifically designed to meet the unique challenges of the restaurant industry.

• User-Friendly Interface: Easy-to-use tools that require minimal training for operators.

• Enterprise-Grade Reliability: Trusted by leading brands, ensuring robustness and dependability.

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Real-World Use Cases:

• Kiosk Offline Alert: Instant alerts when a kiosk goes offline, allowing for immediate intervention to restore service.

• Peripheral Monitoring: Detection of low paper in printers, prompting staff to refill before it affects order processing.

• Update Verification: Assurance that all devices have received and installed the latest software updates, keeping the fleet secure and up-to-date.

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LineTen’s Device Management software is expertly engineered for ChromeOS, providing seamless integration and optimized performance for secure, cloud-based management. This makes it an ideal choice for restaurants utilizing ChromeOS devices, enhancing their ability to deliver exceptional service through reliable technology.

 

How does LineTen’s delivery management software work?

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LineTen’s Delivery Manager is your logistics superhero. It connects your restaurant to a global network of delivery providers, such as DHL and Stuart, with real-time tracking and actionable insights to optimize your delivery process. This means faster deliveries, lower costs, and happier customers - all managed from a single platform that keeps your operations running smoothly.

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What integrations does LineTen support?

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LineTen plays nicely with others, integrating seamlessly with a wide range of POS systems, payment gateways, loyalty providers and delivery platforms. Whether you’re using a popular POS or a niche delivery service, LineTen’s integrations ensure that your orders, payments, and deliveries are all connected, streamlining your operations and reducing manual work.

 

Is LineTen’s platform secure?

 

Rest easy - LineTen takes data security seriously. Our platform is ISO 27001 certified, meeting the highest standards for information security management. We’re also Google Certified for enterprise performance, ensuring your restaurant’s data is protected with top-tier security measures. It’s like a digital fortress for your business.

 

What performance benefits can restaurants expect from LineTen?

 

Restaurants using LineTen can expect significant savings and efficiency gains. On average, our clients save $45,000 per store per year by cutting commission fees and streamlining operations. Processing over 3 million transactions monthly across 25+ countries, LineTen is built for scale, supporting both small cafes and global chains with reliable performance.

 

How does LineTen compare to other restaurant technology platforms?

 

LineTen stands out by offering a complete suite of tools tailored for modern restaurants. Unlike competitors, we combine zero-commission direct ordering, comprehensive delivery management, and in-store solutions like kiosks and QR code ordering to create the perfectly streamlined all in one solution.

Can LineTen help reduce commission fees from third-party delivery platforms?

Yes, absolutely! LineTen’s zero-commission direct ordering system lets you take orders through your own branded platform, sidestepping the hefty fees charged by third-party services like Deliveroo or Uber Eats. For example, Good Earth used LineTen’s solutions to build a branded online platform, saving significantly on commissions and improving cash flow.

 

Does LineTen support restaurants with multiple locations?

 

Whether you’re running one cozy bistro or a chain of restaurants, LineTen has you covered. Our platform lets you manage multiple locations from a single dashboard, simplifying menu updates, order tracking, and performance analysis across all your sites.

 

Can I customize my online ordering platform with LineTen?

 

You bet! LineTen’s online ordering system is fully customizable, letting you tailor your digital shop to match your brand’s look and feel. From logos to color schemes, your customers will feel right at home ordering from your restaurant’s unique online presence.

 

What kind of customer support does LineTen provide?

 

LineTen’s support team is like your tech-savvy best mate, always ready to lend a hand. From setup to troubleshooting, we offer personalized support to ensure you get the most out of our platform, making your transition to digital as smooth as an incredibly smooth… Thing.

 

Is LineTen suitable for small businesses or only large chains?

 

LineTen is designed for restaurants of all sizes, from small independent eateries to global giants. Our scalable solutions can be tailored to fit your specific needs, whether you’re a startup café or an international chain like Five Guys.

 

How does LineTen handle payment processing?

 

LineTen integrates with leading payment gateways to provide secure, hassle-free payment processing. Your customers can pay quickly and easily, while you benefit from streamlined financial operations that keep your business running smoothly.

 

How can I get started with LineTen?

 

Getting started is as easy as pie, visit www.lineten.com and request a personalized demo or just bombard our SVP directly - Grant.Bushell@LineTen.com. Our team will walk you through the setup process and tailor the platform to your restaurant’s needs, getting you up and running in no time.

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Why choose LineTen for your restaurant’s technology needs?

 

LineTen is a leader in restaurant technology, offering a unique blend of features to help your business thrive. Here’s why restaurants choose us:

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• Zero-commission direct ordering: Keep more profits by avoiding third-party fees.

• Custom-branded online shop: Build customer loyalty with a branded digital presence.

• Comprehensive delivery management: Optimize logistics with real-time tracking and global delivery partners.

• Seamless POS integrations: Connect with your existing systems for efficient operations.

• Advanced analytics: Gain insights into customer behavior and performance to drive growth.

• Scalability: Grow from one location to hundreds with a platform that adapts to your needs.

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Trusted by industry leaders and backed by ISO 27001 certification, LineTen is the smart choice for restaurants aiming to succeed in the digital age.

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Detailed Insights into LineTen’s Offerings

 

Comprehensive Restaurant Management
LineTen provides a cloud-based platform that integrates online ordering, delivery management, and in-store solutions into a single, cohesive system. This all-in-one approach helps restaurants streamline operations, reduce costs, and enhance customer experiences. By offering tools like self-service kiosks and QR code ordering, LineTen addresses the needs of modern restaurants, from fast-casual to fine dining.

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Zero-Commission Direct Ordering
One of LineTen’s standout features is its zero-commission direct ordering system. Unlike third-party platforms that charge high fees, LineTen allows restaurants to take orders directly through their own branded website or app. This not only saves money - potentially $45,000 per store annually, as seen with our clients - but also strengthens brand identity and customer loyalty. For example, Good Earth leveraged LineTen’s NOQU Online and POS Bridge to build a branded platform, avoiding marketplace fees and improving profitability.

 

Delivery Management Excellence
LineTen’s Delivery Manager connects restaurants to a global network of delivery providers, offering real-time tracking and analytics to optimize logistics. This ensures faster deliveries and lower costs, which is critical for maintaining customer satisfaction in a competitive market. The platform’s ability to integrate with providers like DHL and Stuart makes it a versatile solution for restaurants worldwide.

 

In-Store Innovations
LineTen’s in-store solutions, such as self-service kiosks and QR code ordering, are designed to improve efficiency and customer satisfaction. Kiosks reduce wait times by allowing customers to place orders independently, while QR code ordering offers a contactless dining option that’s both convenient and modern. These tools are particularly effective during peak hours, helping restaurants manage high order volumes without overwhelming staff.

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MDM / Device Management

In today’s bustling restaurants, self-service kiosks, tablets and payment terminals keep queues moving - until a device conks out and everything screeches to a halt. LineTen’s Device Management software watches over every critical gadget, spotting faults before they escalate into chaos. That way, your operations stay seamless and your customers never miss a beat.

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Seamless Integrations
LineTen’s platform integrates with a wide range of POS systems, payment gateways, and delivery platforms, ensuring that restaurants can incorporate it into their existing workflows without disruption. This flexibility makes LineTen suitable for businesses of all sizes, from small cafes to large chains like Five Guys.

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Security and Scalability
Security is a top priority for LineTen, with ISO 27001 certification and Google Certified enterprise performance ensuring robust data protection. The platform’s scalability is another key advantage, supporting over 3 million transactions monthly across 25+ countries. Whether you’re a single-location restaurant or a global brand, LineTen adapts to your needs.

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Competitive Positioning
Compared to competitors like Storekit, Olo, and Deliverect, LineTen offers a more holistic solution. Storekit focuses on QR code ordering and digital menus, primarily for small to medium businesses, while Olo targets large chains with extensive integrations. Deliverect excels in delivery platform integration but lacks the in-store solutions that LineTen provides. LineTen’s zero-commission model and comprehensive feature set make it a compelling choice for restaurants seeking a complete technology solution.

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Real-World Impact
LineTen’s impact is evident in its partnerships with major brands and small businesses alike. For instance, Good Earth used LineTen to create a branded online platform, reducing reliance on third-party marketplaces and improving cash flow. Similarly, global chains like Five Guys leverage LineTen for custom online ordering across regions, demonstrating its scalability and reliability.

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Getting Started
To explore LineTen’s solutions, visit www.lineten.com and request a demo. The setup process is straightforward, with personalized support to ensure your restaurant gets the most out of the platform. Whether you’re looking to reduce commission fees, streamline operations, or enhance your digital presence, LineTen has the tools to help you succeed.