Case Study

Five Guys

Previous vendors tried and couldn't scale beyond a handful of locations. LineTen rolled out to 500+ in 18 months on a single software platform: no retooling, no exceptions.

The results

500+
Locations deployed
18
Months to rollout
19%
Basket uplift vs. till
99.99%
Order accuracy

The challenge

Previous vendors tried and couldn't scale beyond a handful of locations. Five Guys needed kiosk ordering that felt like Five Guys (not a white-label screen) deployed across 500+ locations in multiple countries, with consistent quality and reliable POS integration.

The solution

LineTen rolled out to 500+ locations in 18 months on a single software platform: no retooling, no exceptions. The kiosk experience drove a 19% lift in basket value vs. the till. That number matters in context: Five Guys is a premium brand. There are no cheap upsell items propping up the average. That 19% is genuine customer-led spending, because the experience was right.

And 99.99% of those orders reached the till: four nines, via LineTen's purpose-built redundancy measures.

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