Manage every connected device across your estate
Visiting 500 locations to push a software update or troubleshoot a device is not a scalable model. Estate Manager gives your operations team remote visibility and control over every device across your estate — so issues are caught before they affect service, and updates are deployed in minutes, not weeks.
The operational cost of distributed hardware
For enterprise operators running connected hardware across hundreds of locations, every unplanned device failure is a potential revenue gap. A digital menu board showing stale content, or a kiosk offline during a lunch rush, is not just a maintenance problem — it is a degraded guest experience, orders not captured, and revenue lost. Estate Manager provides the visibility to prevent this and the tools to resolve issues remotely when they do occur.
What Estate Manager does
Remote monitoring and management
Every device across every location is visible from a single dashboard. Monitor device health, online status, software version, and operational metrics in real time — without needing a call from the site team to know something has gone wrong.
Over-the-air software updates
Push software updates and configuration changes across your entire estate, to a specific region, or to individual devices — without visiting a single location. Updates are applied without disrupting service, with rollback available if an issue is detected.
Proactive monitoring and diagnostics
Automated alerts fire when a device goes offline, performance thresholds are breached, or a known fault condition is detected. Remote diagnostics identify the root cause before an engineer is dispatched — reducing mean time to resolution and minimising guest-facing downtime.
From reactive maintenance to proactive estate management
Without centralised visibility, a device failure is discovered by a guest or an on-site team member and reported through a support ticket. By the time a fix is in progress, service has already been disrupted. With Estate Manager, your central operations team sees the failure the moment it occurs — often before the site team is aware — and can begin resolution immediately.
- Real-time device health monitoring across all locations and device types
- Automated alerts when a device goes offline or falls outside normal operating parameters
- Remote diagnostics: identify the root cause of an issue without dispatching an engineer
- Remote restart and configuration reset for common fault types
- Historical device performance data for planned maintenance scheduling and capacity planning
Designed for enterprise estates, not single-site operators
Estate Manager is built for the operational reality of managing connected hardware across a large, geographically distributed estate. Whether you have devices in 50 locations or 500, the same dashboard gives your central operations team complete visibility and control — with no proportional increase in management overhead as your estate grows.
- Unlimited device and location management from a single management console
- Group-based update deployment: push changes to a region, a brand, or a selected subset of sites
- Software version tracking across the estate with rollback capability to prior releases
- Full audit log of all remote actions for compliance and operational review purposes
Frequently asked questions
What types of devices can Estate Manager monitor and manage?
Estate Manager supports any connected in-store hardware running LineTen software — including digital menu boards, self-service kiosks, and associated peripherals such as payment terminals and receipt printers. Device compatibility is confirmed during the onboarding and scoping process.
How are over-the-air updates deployed without disrupting service?
Updates are staged in the Estate Manager console and deployed during configured maintenance windows or between active sessions. The system monitors device activity and schedules updates to minimise guest-facing disruption. If an update causes an unexpected issue, rollback to the prior version is available from the console.
What happens when a device goes offline unexpectedly?
Estate Manager raises an automated alert when a device fails to check in within its expected window. The alert includes device details, location, last-known status, and diagnostic data. Operations teams can initiate remote troubleshooting steps directly from the console or escalate to on-site support with full context already captured.
Can Estate Manager manage devices across multiple brands or concepts within our group?
Yes. Estate Manager supports multi-brand and multi-concept estate structures. Devices are organised by brand, region, or custom groupings, and update deployments, alerts, and policies can be scoped accordingly. Each operational team can be given visibility limited to their relevant devices.
Is there a limit to the number of devices or locations Estate Manager can support?
No. Estate Manager is built on scalable cloud infrastructure and is designed for enterprise estates of any size. LineTen currently manages device estates of 500+ locations through the platform, with no degradation in monitoring performance as the estate grows.
Manage your estate from anywhere
Talk to us about remote device management for your connected hardware estate.