Case Study

Wagamama

The problem was table turnover. Bills took too long to pay and tables stayed occupied. The solution: pay-at-table via QR code, built to feel like Wagamama.

The results

50%+
Bills paid via QR
25%+
Faster peak table turns

The challenge

Table turnover was the bottleneck. Bills took too long to pay and tables stayed occupied. Wagamama needed pay-at-table that felt like Wagamama: on brand, not a generic payment screen.

The solution

Pay-at-table via QR code, built to feel like Wagamama: on brand, on time, no generic payment screen. Today, more than 50% of all bills across their entire estate are paid that way. On busy shifts, that typically trims several minutes from the bill-to-clear window compared with chasing card machines table to table, enough to materially lift turns when every seat counts.

"I don't think I've worked with a supplier so responsive."

Jack Ramsay, Wagamama

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